FAQ & Help

Answers before you start cleanup.

What PureBox sees, what it changes, how the free Smart Sample scan works, what Pro adds, and what to do if something looks off.

Nothing changes until you approve the first cleanup.
Google OAuth, not your Gmail password.
Cleanup uses familiar Gmail actions.

Access & Permissions

Before you connect Gmail

Here are the practical answers about what PureBox sees, what it changes, and how you stay in control.

What PureBox needs

Official Gmail access

Official Gmail access through Google OAuth to scan patterns, group routine email, and apply the cleanup you approve.

What it does not ask for

No Gmail password required

Your Gmail password, permission to send mail on your behalf, or blind approval of the first cleanup.

What stays in your control

You stay in control

You review the first cleanup, can revoke Google access anytime, and can stay in review-first cleanup if you are not ready for automation.

Suggestions & Control

How suggestions work without feeling risky

You review the first cleanup before anything moves.

How does PureBox decide what matters?

PureBox combines intelligent AI-based sorting with sender patterns, message type, and your past cleanup behavior so repeat clutter can be grouped without hiding what looks important.

Will I lose anything important?

The first cleanup is reviewed before anything moves, and messages that look personal, urgent, or unusual should stay more visible than routine clutter.

Can I undo cleanup?

Yes. Cleanup uses familiar Gmail actions like archive, trash, and labels, so the reversal paths stay understandable afterward.

What if I disagree with a suggestion?

Reject it, keep the email where it belongs, and use that choice to tighten future cleanup rather than forcing automation on day one.

Where do Rules fit in?

Rules are for the repeated patterns you already trust. Start with review-first cleanup, then create Rules only when you want the same sender or email type handled more predictably in the future.

Repeated patterns that waste time

Newsletters you scroll past every time
Promotional emails from brands you rarely buy from
Order confirmations you reference once then forget
Storage upsell notifications that never get opened
Social update digests that pile up unread

How It Works

What happens after the first scan?

After your first scan, PureBox keeps new clutter from rebuilding by classifying incoming email and applying your cleanup preferences automatically.

Routine mail is classified quickly.

New newsletters, promos, receipts, and low-value updates should be grouped in seconds so clutter does not quietly rebuild between cleanups.

Dashboard keeps cleanup visible.

The dashboard should show what was handled, what still needs judgment, and how much time is still reclaimable without forcing you into a separate summary page.

Rules tighten recurring cleanup.

When you trust a repeated pattern, Rules let future cleanup follow your preferences with less review work each time.

What we store

Your data in our database

People ask what we actually keep. Here is the straightforward answer.

Email metadata

Sender, subject, date, size, snippet, and Gmail labels

Classification results

Track, confidence score, rationale, and matched rule

Activity history

Actions you approved, timestamps, and email counts

Sender insights

Per-sender stats: email count, engagement rates, domain

Account & access

Email address, scan settings, and activity context

What we do not store

Full email bodies or your Gmail password

Plans & Billing

When Pro matters

The Smart Sample should tell you whether PureBox is worth more than manual sorting before you expand coverage.

What does Free include?

Free is manual scan only: a Smart Sample across Attention, Archive, and Trash tracks - plus sender intelligence, behavior, and pattern analysis for that sample.

What does Pro add?

Pro adds unlimited scanning and classifications, real-time classification for new email, continuous scanning, daily auto-scan, and inbox-wide sender intelligence.

What does the free Smart Sample actually scan?

The Smart Sample scans your recent emails until it finds meaningful results in all three tracks - Attention, Archive, and Trash - with enough variety to give you a useful picture. The sample size adapts to your inbox rather than stopping at a fixed number, so you get a representative snapshot even if your inbox skews heavily toward one type of email.

Where do I compare the current plan options?

Use the pricing page for the current plan lineup, what each plan unlocks, and the latest billing details. View pricing →

Free vs Pro at a glance

Free

$0

  • Full inbox scan
  • See biggest time and storage drains
  • Review starter suggestions

Pro

$4.99/mo

billed annually · save 38%

  • Keep incoming clutter under control
  • Daily digest & monitoring
  • Priority processing

Troubleshooting

If something looks wrong

When scans pause, suggestions look off, or a cleanup batch needs reversing, here is what to do.

Scan paused?

Reconnect Google access if the token expired, and expect a clear message when Gmail throttles requests or the scan is resuming automatically.

Suggestions look off?

Review the batch, reject what you would not do, and use those decisions to tighten future cleanup instead of forcing automation immediately.

Need to reverse a batch?

Use Gmail’s familiar archive, trash, and label recovery paths, then check History so the cleanup stays understandable afterward.

Not ready for automation?

Stay in review-first cleanup until the grouped suggestions feel predictable enough to trust. That is still a valid way to save time.

See whether your inbox is worth cleaning up.

The free Smart Sample should tell you how much manual sorting is hiding in your inbox before you decide anything else.